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Media Database F forbes.com Jon Picoult

Jon Picoult
jonpicoult

603 followers

Connecticut, USA

Author, “From Impressed to Obsessed” https://t.co/IO4xKrphZ9 | #CX #CustServ keynote speaker | @Forbes contributor | Founder, Watermark Consulting

Publications:
forbes.com
Topics
customer experience, customer journey map, customer journey mapping, customer service, cx, journey mapping
Recent articles
Tariff Trouble: What The New U.S. Trade Policy Means For Customer Experience
Apr 04, 2025
forbes.com
The Hidden Value Of Service Guarantees
Feb 25, 2025
forbes.com
The Customer Experience ROI Study | Watermark Consulting
Aug 20, 2024
watermarkconsult.net
Why Customer Experience Quality Is Simultaneously Soaring And Plummeting
Jul 16, 2024
watermarkconsult.net
Why Customer Experience Quality Is Simultaneously Soaring & Plummeting
Jul 12, 2024
forbes.com
Why Customer Experience Will Never Be More Important Than Price
Mar 05, 2024
forbes.com
A Self-Checkout That Customers Love? This Company Created It.
Jan 07, 2024
watermarkconsult.net
A Self-Checkout That Customers Love? This Company Created It.
Dec 21, 2023
forbes.com
Why Customer Journey Mapping Might Put You On A Road To Nowhere
Oct 27, 2023
forbes.com
Why Employee Retention Doesn’t Matter
Oct 10, 2023
hiring.monster.com

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